United States: $6.99 for any orders under $50.00, Free standard shipping on orders over $50.00.

*Free shipping is applied after discounts and before taxes.

Our average turnaround time is 5-8 days. We do not ship orders over the weekends. Any orders placed on the weekends or holidays will be shipped on the following business day.

Some of the items in our shop require longer turnaround times and it will be clearly noted in the items description as to how many days will be needed to fulfill the order.

During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

After your order has been shipped, arrival times on all orders depend on what shipping method was chosen and our estimates are not guaranteed.

Weekends and holidays are not business or delivery days and do not count towards the shipping time, also the day of the shipment does not count as a transit day.

If for any reason you did not want your package or were not satisfied with the shipment, you do have the option of refusing the package which you can reach out to the carrier directly and refuse delivery. Once the package has reached our facility we will be able to issue a refund for the order

Keep in mind that the shipping fee would not be included in the refund of the order when packages are refused.

Yes, we do have a fraud protection system in place and information is secured with shopify security systems. 

We accept all major credit cards, PayPal, Apple Pay, and Shop Pay Installments. 

This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card. 

For your order to go through, you must provide us with the zip code of where you receive your credit card statements. If you supply the wrong zip code, your order will not go through.

If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.

Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, feel free to contact us immediately at sales@phenomapparelco.com and we will happily cancel your order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

Unfortunately once an order has been placed we would not be able to make changes on the order. But customers can reach out directly to the carrier and potentially have the package redirected to a new address or held at a postal location. If the package were to be returned back to our facility we are able to offer a reshipment, refund, or store credit once the package has been returned.

We would not be liable for any misdeliveries, if the package was marked delivered we would not issue a refund for that order.

We accept returns and exchanges on all orders as long as the item is unworn, unwashed, and free ff blemishes within 14 days of receiving the item. Washed items and or damaged items are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of socks and undergarments due to hygienic reasons. 

Returns can be refunded back to the original payment method (with a handling fee) or come in the form of store credit. We reserve the right to adjust returns if original items are not received in new condition. If items are not in stock at the time we receive your item, you will be receiving store credit for it. 

Please refer to the email sent to you after your purchase was made to report a problem and our support team will contact you.

For further questions please contact us at sales@phenomapparelco.com. Please include your order number in the subject line, and give us a brief description of the issue and our support team will contact you within 24-48 hours.

In most cases they will be processed within 5-10 business days from the delivery date to our facility. Once it has been processed you would receive a confirmation email confirming your return/exchange.

If you have any questions about your order, please feel free to email us at sales@phenomapparelco.com We are available Mon-Fri from 9am to 5pm Mountain Time. 

We respond to e-mails as quickly as we can however during high volume launches/sales please expect to hear back within 24-48 hours. We do not respond back to e-mails over the weekend.

If you have received a notification that your order has been delivered and were not able to find your package we do recommend allowing 24 hours to pass after the delivery notification as some carriers can deliver the package at a later time.

If you still have not received the package after that time please reach out to our support team by emailing us at sales@phenomapparelco.com so we can start an investigation with the carrier.

We would not be liable for orders that have been marked delivered and not received. Customers would not be entitled to a refund unless carrier has provided notice of the package being lost or misdelivered.

Different products have different sizing in regard to the fitting requirement. On most of our items we usually state in the product description how the items fit. Please feel free to email us at sales@phenomapparelco.com for questions on sizing.

Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. While certain products are very exclusive and only released once, most of our items are restocked regularly.

For most of our products we do recommend washing with cold water and hang drying, we would not recommend using a dryer as they might damage or shrink the items. Some products can shrink more considerably than others depending on the materials used. Items that have been washed are not eligible for returns or exchanges.